Privacy Policy

Welcome to HK oneiromancy Limited, your trusted source for premium outdoor heating solutions. We are committed to protecting your personal information and ensuring a secure shopping experience. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase. By using our services, you agree to the terms outlined in this policy.

​​1. Information We Collect​​

We may collect the following types of personal information:

  • ​​Personal Identifiers​​: Name, email address, phone number (+852 23973392), and shipping/billing address.
  • ​​Payment Information​​: Credit/debit card details (processed securely via PayPal—see Section 4).
  • ​​Account Information​​: Username, password, and order history.
  • ​​Browsing Data​​: IP address, browser type, device information, and website usage patterns.
  • ​​Marketing Preferences​​: Opt-in choices for newsletters and promotional emails.

​​2. How We Use Your Information​​

We use your data for the following purposes:

  • ​​Order Processing & Fulfillment​​: To deliver your purchased outdoor heaters and provide customer support.
  • ​​Account Management​​: To create and maintain your user account.
  • ​​Marketing & Promotions​​: To send personalized offers, newsletters, and updates (only with your consent).
  • ​​Improving Our Services​​: To analyze shopping trends, enhance website functionality, and optimize user experience.
  • ​​Legal Compliance​​: To comply with applicable laws and regulations.

​​3. How We Share Your Information​​

We do not sell or rent your personal data to third parties. However, we may share it in the following cases:

  • ​​Payment Processing​​: We use PayPal as our secure payment gateway (HK oneiromancy Limited does not directly handle credit/debit card information).
  • ​​Shipping & Logistics​​: We share necessary details with shipping partners (e.g., tracking information).
  • ​​Legal Obligations​​: If required by law or to protect our rights, property, or safety.

​​4. Payment Security​​

We prioritize secure transactions. All payment processing is handled exclusively through PayPal, a trusted and encrypted payment gateway.

  • Your payment details (credit/debit card numbers, CVV, etc.) are never stored on our servers.
  • PayPal’s advanced encryption ensures your financial data remains protected.
  • For PayPal’s full privacy practices, visit: https://www.paypal.com/privacy

​​5. Data Storage & Retention​​

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

  • ​​Order History​​: Stored for warranty, returns, and customer support.
  • ​​Account Information​​: Kept until you request deletion.
  • ​​Browsing Data​​: Typically retained for analytics and improvement purposes (anonymized where possible).

​​6. Your Data Rights​​

Under data protection laws, you have the following rights:

  • ​​Access​​: Request a copy of your stored data.
  • ​​Correction​​: Update inaccurate or incomplete information.
  • ​​Deletion​​: Request permanent removal of your data (subject to legal obligations).
  • ​​Opt-Out​​: Unsubscribe from marketing emails at any time.

To exercise these rights, contact us at support@hiddembox.com or +852 23973392.

​​7. Cookies & Tracking Technologies​​

We use cookies to enhance your browsing experience, such as:

  • ​​Essential Cookies​​: Required for website functionality (e.g., shopping cart).
  • ​​Analytical Cookies​​: Track user behavior to improve services (Google Analytics).
  • ​​Marketing Cookies​​: Enable personalized ads (with your consent).

You can manage cookie preferences via your browser settings.

​​8. Third-Party Links & Services​​

Our website may contain links to external sites (e.g., social media, payment processors). We are not responsible for their privacy practices—always review their policies before sharing data.

​​9. Children’s Privacy​​

Our services are intended for adults. We do not knowingly collect data from children under 13 (or local minimum age). If we discover such data, we will delete it promptly.

​​10. Policy Updates​​

We may revise this Privacy Policy periodically. Updates will be posted on our website with a new Effective Date. Continued use of our services constitutes acceptance of the revised policy.

​​11. Contact Us​​

For questions or concerns about this Privacy Policy, contact us at:

  • ​​Email​​: support@hiddembox.com
  • ​​Phone​​: +852 23973392
  • ​​Address​​:RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI , HONG KONG