Terms of Service

Welcome to ​​Shaanxi Zehong Agricultural Technology Co., Ltd.​​, your trusted source for premium ​​outdoor heaters​​. By accessing our website or making a purchase, you agree to comply with and be bound by the following ​​Terms of Service​​. Please read them carefully. If you disagree with any part of these terms, please refrain from using our services.

​​1. Refund & Return Policy​​

At ​​Shaanxi Zehong Agricultural Technology Co., Ltd.​​, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a ​​14-day return policy​​ under the following conditions:

​​Return Eligibility​​

✅ ​​14-Day No-Reason Return Window​​: You may request a refund within ​​14 days​​ of receiving your order.
✅​​Item Condition Requirements​​: The outdoor heater must be ​​unused, in its original packaging​​, and include all accessories (e.g., manuals, warranty cards).
✅ ​​Return Shipping Responsibility​​: Customers cover return shipping costs unless the return is due to a ​​defect or shipping error​​ on our part.

​​Refund Processing Time​​

⏳ ​​Standard Refunds (Non-PayPal)​​: Processed within ​​7-14 business days​​ after we receive and inspect the returned item.
⏳ ​​PayPal Refunds​​: Due to PayPal’s policies, refunds may take ​​14-30 days​​, depending on your region.

​​Exceptions to Refund Policy​​

❌ ​​Final Sale Items​​: Discounted or promotional heaters marked as ​​"Final Sale"​​ are non-refundable.
❌ ​​Custom Orders​​: Heaters with custom modifications (e.g., special voltage, color) cannot be returned.
❌ ​​Damaged or Used Items​​: We do not accept returns for heaters that show signs of ​​wear, misuse, or improper installation​​.

To initiate a return​​, contact our customer service at:
 Email: ​​kinkaki@163.com
 Phone: ​​+852 23973392​​

2. Governing Law​​

These Terms of Service are governed by and construed in accordance with the laws of ​​China Special Administrative Region (SAR)​​. Any disputes related to your purchase will be subject to the ​​exclusive jurisdiction of China courts​​.

By using our website, you agree to submit to the legal authority of ​​China courts​​ for any disputes.

​​3. Additional Terms & Conditions​​

​​Order Acceptance & Fulfillment​​

✔ We reserve the right to ​​cancel or refuse orders​​ due to pricing errors, stock issues, or suspected fraud.
✔ Orders are processed and shipped within ​​3-5 business days​​ (unless otherwise specified).

​​Pricing & Payment​​

✔ All prices are listed in ​​USD/HKD​​ (as applicable) and include taxes unless stated otherwise.
✔ We accept ​​PayPal, credit/debit cards​​, and other secure payment methods.

​​Shipping & Delivery​​

✔ Shipping times and fees vary by location (see our ​​Shipping Policy​​ for details).
✔ We are ​​not liable​​ for delays caused by carriers or unforeseen events (e.g., natural disasters).

4. Contact Us​​

For questions about our ​​Terms of Service​​, reach out to us at:
Email: ​​kinkaki@163.com
Address: ​​Room Z6, Building 5, 12408, Haibo Plaza, Fengcheng 9th Road, Economic and Technological Development Zone, Xi'an, Shaanxi Province

Thank you for choosing ​​Shaanxi Zehong Agricultural Technology Co., Ltd.​​. We value your trust and are dedicated to providing ​​high-quality outdoor heating solutions​​ with exceptional service.