Terms of Service
Welcome to HK oneiromancy Limited, your trusted source for premium outdoor heaters. By accessing our website or making a purchase, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you disagree with any part of these terms, please refrain from using our services.
1. Refund & Return Policy
At HK oneiromancy Limited, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a 14-day return policy under the following conditions:
Return Eligibility
✅ 14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.
✅Item Condition Requirements: The outdoor heater must be unused, in its original packaging, and include all accessories (e.g., manuals, warranty cards).
✅ Return Shipping Responsibility: Customers cover return shipping costs unless the return is due to a defect or shipping error on our part.
Refund Processing Time
⏳ Standard Refunds (Non-PayPal): Processed within 7-14 business days after we receive and inspect the returned item.
⏳ PayPal Refunds: Due to PayPal’s policies, refunds may take 14-30 days, depending on your region.
Exceptions to Refund Policy
❌ Final Sale Items: Discounted or promotional heaters marked as "Final Sale" are non-refundable.
❌ Custom Orders: Heaters with custom modifications (e.g., special voltage, color) cannot be returned.
❌ Damaged or Used Items: We do not accept returns for heaters that show signs of wear, misuse, or improper installation.
To initiate a return, contact our customer service at:
Email: support@hiddembox.com
Phone: +852 23973392
2. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any disputes related to your purchase will be subject to the exclusive jurisdiction of Hong Kong courts.
By using our website, you agree to submit to the legal authority of Hong Kong courts for any disputes.
3. Additional Terms & Conditions
Order Acceptance & Fulfillment
✔ We reserve the right to cancel or refuse orders due to pricing errors, stock issues, or suspected fraud.
✔ Orders are processed and shipped within 3-5 business days (unless otherwise specified).
Pricing & Payment
✔ All prices are listed in USD/HKD (as applicable) and include taxes unless stated otherwise.
✔ We accept PayPal, credit/debit cards, and other secure payment methods.
Shipping & Delivery
✔ Shipping times and fees vary by location (see our Shipping Policy for details).
✔ We are not liable for delays caused by carriers or unforeseen events (e.g., natural disasters).
4. Contact Us
For questions about our Terms of Service, reach out to us at:
Email: support@hiddembox.com
Phone: +852 23973392
Address: RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI , HONG KONG
Thank you for choosing HK oneiromancy Limited. We value your trust and are dedicated to providing high-quality outdoor heating solutions with exceptional service.